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Quality Management PDF Print E-mail
Total Quality Management (Maintaining Perfection to Ensure Customer Satisfaction) alfanar IT is fully committed to the concept of Total Quality Management and seeks continuous improvement in all its operations. In our quest for perfection, we recognize that the co-operation between the workforce and the customer is vital. Our Quality Culture is based on the following:
  • Complete Transparency
  • Honesty
  • Clear Communication
This culture is all about establishing long term partnerships with customers, employees and suppliers. alfanar IT Quality Assurance and Quality Control Department is more than just a term used to represent that a process has been created or a system has been inspected. Quality is out strong commitment to provide the best Solutions, Products and Services available in the industry to meet our customers’ needs with the highest quality levels. The primary objective of alfanar IT Quality Management system “QMS” is to guarantee the overall quality of products and services by a structured implementation with a set of policies, standards, procedures and guidelines. alfanar IT QMS is motivated by the fact that our projects often introduce new concepts and technologies with substantial impact for our customers. It is, therefore, imperative to control the quality level of processes, produced products and documentation in order to guarantee future proof functionality and maintainability. alfanar IT QMS is based upon the ISO 9000 & ISO 20000 series of quality management and quality assurance systems. Methodology alfanar IT Quality Professionals provide independent, objective, meticulous and comprehensive analysis, testing and Quality Management of customers’ applications. Our testing and analyzing methods ensure that the customers’ system standards are consistently maintained. Our process customization enforces supports and facilitates configuration and change management. alfanar IT provides facilities and resources for testing End-to-End aspects of the application:
  • White/Grey Box Testing
  • Functionality Testing
  • Compatibility Testing
  • Usability Testing
  • Integrity Testing
  • Regression Testing
  • Load/Stress Testing
  • Performance Testing
  • Security Testing
  • BackUp and Recovery Testing

alfanar IT Quality Management Professionals are highly qualified and have a vast experience in developing, implementing and auditing various SDLC/IT processes. alfanar IT Testing methodology ensures that your existing product standards are maintained and that documentation of test cases and test results are provided. The orientation of our processes is to comprehensively address all your needs and accommodate modifications to suit the requirement. This process customization also enforces, supports and facilitates configuration and change management. Our defined methodology is as follows:

  • Determine and Document the specific QC requirements
  • Define the specific quality objectives, scope of the QC effort and create a strategy which results in a QC plan
  • Develop detailed test plans defining the testing techniques, tools, automation scripting requirements, timeframes and reporting procedures.
  • Design the tests. Develop, validate and consolidate the test cases. Develop and test any requisite automation scripts.
  • Set up the testing environment with the requisite hardware, software and network configurations.
  • Perform the tests as per the plans and capture the defects.
  • Maintain and deliver the log of defects.
  • Report results ready to be analyzed
  • Fix all defects.
Criteria: alfanar IT Quality Management system covers 3 major areas:
  1. Quality Assurance: an Internal Exercise that guarantees the following:
    1. Project Management (methodology, commitment, planning)
    2. Tech Solution
    3. Staff Attitude
    4. Staff Communication Channels
    5. Punctuality
    6. Quality of Deliverables (as per defined requirement, bugs free, matching customer’s needs and international standards)
  2. Quality Control: an External Exercise that monitors and guarantees the following:
    1. a. Process Quality Control
    2. b.Project Quality Control: verification, monitoring and validation of:
      1. Project Phases and Milestones
      2. Testing Phase
  3. Customer Satisfaction: the most important criteria and the end result of each and every Quality Management Process. alfanar IT commitment to Quality Control places each and every customer’s satisfaction as the most important Quality Management aspect of every job. Customer Satisfaction is a continuous task that is active before, during and after each project. This ongoing Customer Satisfaction Control ensures that our customers get the level of quality that satisfies them and alfanar IT


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